The most appropriate architecture depends on your needs. Escaux offers you the flexibility to implement your most appropriate architecture, whether you have 5 or 50’000 users. Whatever architecture you choose to deploy, you always dispose of your own dedicated context.
Hybrid cloud. The hybrid cloud model combines all the good things of a stand-alone solution with the efficiency of the cloud. The solution consists of a Service Management Platform (SMP) and a set of Service Operational Points (SOP) that run all the real-time applications.
The Service Management Platform (SMP) takes care of many tasks such as the creation of services, the delivery of software and updates, the monitoring of appliances, the reporting of SLA, .... Changes or additions - new users, applications, software or sites - are done in the SMP, and are documented on an ongoing basis. At any time, services and appliances can be reproduced without manual intervention or dependency on certified engineers.
The Service Operational Points (SOP) handle all real-time operations, like voice communication and desktop applications. A SOP is always a dedicated environment and is located in the customer VPN (can be in LAN or WAN). More SOPs can be added to increase redundancy or balance the load within or across sites. As the SOPs are located in the customer’s private network, it's easy to integrate other applications in the ICT back office. In case the connection between the customer’s site and the operator fails, the SOP continues to handle in- and outgoing communications without impacting the end-user service.
Pure cloud. For smaller deployments, it is possible to have both the Service Management Platform (SMP) and the Service Operational Point (SOP) hosted in the cloud. In order to keep the benefits of having a dedicated customer environment, the SOP is virtualized (vSOP). End-points (telephones, PCs,… ) and vSOP are connected through a private VPN.
Private cloud. Customers in the large corporate segment or public institutions sometimes request to build their own private cloud, including their own Service Management Platform. It's possible to place both SMP and SOPs in their private network.
Or any other combination...