UC & IP Telephony

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A new approach to enterprise communication

Escaux IP Telephony and Unified Communication solutions are software, delivered as a service. Each solution comes with an end-to-end SLA and is absolutely future-proof.

 


 

Modular approach – evolve your solution without significant on-cost

Each solution is tailored to your specific needs, both functional and in terms of the chosen architecture. It’s very simple to add new users, sites or functionality to your solution. Your solution is future-proof and gradually evolves as your organisation or communication needs change.

 


 

Wide choice of hardware and software components

Our solutions are software based and are built on open technology. Escaux is independent from any soft- or hardware manufacturer, and we are proud to offer a true freedom of choice without any vendor lock-in.

 


 

Top reliable

Escaux UC solutions come with a built-in disaster recovery plan, which includes:

  • Automated and guaranteed back-up;
  • You have access to your most recent data and configurations at any time;
  • Built-in redundancy. Pro-active monitoring of the servers and their connectivity;

 


 

Escaux successfully serves customers with 5 to 50’000 users

Each solution is tailored to your specific needs, both functional and in terms of the chosen architecture. It’s very simple to add new users, sites or functionality to your solution. Your solution is future-proof and gradually evolves as your organisation or communication needs change.

 


 

Your best architecture

100% cloud, 100% on-site or a mix of both. For very small deployments, we can propose virtualized or multi-tenant solutions.

The most appropriate architecture depends on your needs. Escaux offers you the flexibility to implement your most appropriate architecture, whether you have 5 or 50’000 users. Whatever architecture you choose to deploy, you always dispose of your own dedicated context.

 

Hybrid cloud. The hybrid cloud model combines all the good things of a stand-alone solution with the efficiency of the cloud. The solution consists of a Service Management Platform (SMP) and a set of Service Operational Points (SOP) that run all the real-time applications.

 

The Service Management Platform (SMP) takes care of many tasks such as the creation of services, the delivery of software and updates, the monitoring of appliances, the reporting of SLA, .... Changes or additions - new users, applications, software or sites - are done in the SMP, and are documented on an ongoing basis. At any time, services and appliances can be reproduced without manual intervention or dependency on certified engineers.

 

The Service Operational Points (SOP) handle all real-time operations, like voice communication and desktop applications. A SOP is always a dedicated environment and is located in the customer VPN (can be in LAN or WAN). More SOPs can be added to increase redundancy or balance the load within or across sites. As the SOPs are located in the customer’s private network, it's easy to integrate other applications in the ICT back office. In case the connection between the customer’s site and the operator fails, the SOP continues to handle in- and outgoing communications without impacting the end-user service.

 

Pure cloud. For smaller deployments, it is possible to have both the Service Management Platform (SMP) and the Service Operational Point (SOP) hosted in the cloud. In order to keep the benefits of having a dedicated customer environment, the SOP is virtualized (vSOP). End-points (telephones, PCs,… ) and vSOP are connected through a private VPN.

 

Private cloud. Customers in the large corporate segment or public institutions sometimes request to build their own private cloud, including their own Service Management Platform. It's possible to place both SMP and SOPs in their private network.

 

Or any other combination...